To make sure betting stays a source of enjoyment, heh55 offers a range of protective tools. Find out on this page how to keep yourself safe.
Every tool is in your hands — enable them anytime from your account settings.
Set your own maximum daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Set a limit on how long you can play in one session. Once the time is up, the platform will automatically log you out and send you a notification.
After a set period, you will automatically receive a message showing how long you have been playing and how much you have spent — giving you a moment to decide what to do next.
Temporarily exclude yourself from the platform for anywhere between 3 days and 6 months. During self-exclusion, logging in or placing bets will not be possible.
In your account settings, check anytime how much you have deposited, won, and lost over the past 7 days, 30 days, or 3 months.
Temporarily deactivate your account for 24 hours to 7 days without closing it permanently. A simple way to take a short break.
If you need help, talk to us — we are here to support you, not to judge.
Live ChatKeep in mind: Betting is a high-risk activity. Never wager more than you can afford to lose. If you notice any signs of addiction, seek help immediately.
heh55 We believe Sports Betting is a form of entertainment — just like going to the cinema or playing a sport. Like any leisure activity, it should come with a budget and be enjoyed within limits.
We know many people in Bangladesh start betting out of passion for cricket or football, and early wins can make it feel easy. But betting isn't profitable in the long run — the healthiest way to look at it is as an entertainment expense.
heh55 Works on three levels to ensure responsible gaming:
The Golden Rules of Responsible Gaming: Never bet money you cannot afford to lose — money your household depends on.
Addiction usually develops gradually — which is why recognising the early signs matters. If you notice any of the following in yourself, it's time to be careful:
If two or more of the above signs apply to you, activate heh55's self-exclusion feature now and seek professional support. This is not weakness — it takes courage.
All of heh55's protective tools are available in your account settings. Log in and go to the "Responsible Gaming" section.
Choose a daily, weekly, or monthly limit. Lowering a limit takes effect immediately; raising one takes 24 hours to kick in, so you cannot make hasty decisions.
Choose 1 hour, 2 hours, or a custom duration. When the time is up, a popup will appear and your session will end automatically.
Every 30 minutes or 1 hour, you will receive a message letting you know how long you have been playing and how much you have spent.
Choose a break of 3 days, 7 days, 1 month, 3 months, or 6 months. During self-exclusion, you will not receive any promotional messages either.
heh55Plan a budget before playing safely on. Follow the guidelines below:
| Monthly Income | Maximum Betting Budget (Recommended) | Daily Limit (Recommended) | Level of Risk |
|---|---|---|---|
| Up to ৳15,000 | ৳500–৳750 | ৳25–৳50 | Minimum |
| ৳15,000–৳30,000 | ৳750–৳1,500 | ৳50–৳100 | In Control |
| ৳30,000–৳60,000 | ৳1,500–৳3,000 | ৳100–৳200 | Moderate |
| ৳60,000+ | Up to 5% of income | 1/30 of Monthly Income | High Awareness |
These figures are for guidance only — everyone's financial situation is different. The core principle is: Your betting budget should never come out of money set aside for household expenses.
Self-Exclusion (Self-Exclusion) is the most powerful protection tool available. Use it the moment you feel it's getting hard to stop yourself.
Log in and go to "Responsible Gaming" > "Self-Exclusion". Alternatively, let our support team know via live chat and they'll assist you.
3 days, 7 days, 1 month, 3 months, or 6 months — choose whatever feels right. If you are unsure, going longer is the safer call.
Confirm with OTP. Self-exclusion takes effect immediately — login, betting, and deposits will all be disabled.
Spend time with family, pursue hobbies, and speak with a professional counselor if needed.
Once the period ends, you will need to contact support to reactivate your account. Start fresh by setting new deposit limits and a session timer.
During self-exclusion, you will not receive any bonuses or promotional messages. Your balance will remain secure, and you can make a full withdrawal once the break ends.
heh55 Strictly prohibited for those under 18. Parents and guardians can take the following steps on their own devices:
Heh55 verifies age at registration and may request additional documents in suspicious cases. If there is any reason to believe a minor is using an account, that account will be suspended immediately.
Read through the questions below and check the ones that apply to you. Be honest — this is just for you.
Many people think responsible gaming means quitting betting altogether. That's not the case. Millions of people around the world enjoy betting responsibly — year after year — without any problems. The difference comes down to control and awareness.
Cricket matches in Bangladesh are all about the thrill. Add that excitement to heh55Adding a bet to it takes the experience to another level — many people will admit that. But if that bet comes out of the monthly grocery budget, it stops being fun and starts being stressful. And that stress is what slowly turns into a problem.
Betting becomes a problem when limits are crossed — whether financial, time-based, or emotional. When betting is no longer about fun — when it becomes a way to chase losses or lift your mood — that's a sign a line has been crossed.
That's when it's time to take a step back. heh55's self-exclusion feature does exactly that — it gives you a break. Use that time to ask yourself: why am I playing? How much space should betting really take up in my life?
If a family member has a problem with betting, approach them with empathy rather than direct criticism. Betting addiction is a mental health issue, not a sign of weak willpower. heh55Contact us at support@heh55.xyz and we can suspend the account — including on request from a family member.
Remember — asking for help takes courage. heh55 Always here for you — not just for betting, but for your protection when you need it.
Betting is never a guaranteed source of income. All betting activities carry the risk of financial loss. If you think you may have a betting problem, activate heh55's self-exclusion feature today and seek professional support.
Keep these four principles in mind and betting will always stay enjoyable.
Set your betting budget at the start of each month and apply it as your deposit limit. Once the budget is used up, take the rest of the month off.
When betting starts to feel like pressure rather than fun, that is your cue to stop. Enjoy the match — a win is just a bonus.
Chasing losses is the most dangerous mindset. If you've lost, accept that money is gone — don't try to win it back.
Make time for family, work, and friends. Betting should be a small part of your life — not the center of it.
Direct answers to two questions members ask most often.
There are several possible reasons why you may be unable to access your account — each with its own solution.
Reason 1 — Incorrect Password:
If you have forgotten your password, click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.
Reason 2 — Temporary Lock for Security Reasons:
Entering the wrong password several times in a row will temporarily lock your account. It usually unlocks automatically after 30 minutes. If it doesn't, you can verify your identity via live chat or at support@heh55.xyz to get it unlocked.
Reason 3 — Self-Exclusion in Progress:
If you previously activated self-exclusion, you won't be able to log in until the period ends. Contact support to find out when it expires.
Reason 4 — Suspension Due to KYC or Rule Violation:
Your account may be temporarily suspended if KYC documents have not been submitted or if a rule violation is suspected. Contact support to find out the reason and how to resolve it.
In all cases, our support team is available 24/7 to assist you. Reach us via Live Chat.
Heh55 has a specific policy for abandoned or interrupted matches — which varies depending on the type of game.
In cricket (due to rain or bad light):
If the result is determined by the Duckworth-Lewis (DLS) method, that result stands as the official outcome for bet settlement. If the match is abandoned entirely with no result, all bets are voided and stakes are refunded.
In football (for pitch or security reasons):
Generally, if more than 90 minutes of play has occurred and an official result is recognized by the relevant governing body, bets are settled on that result. If the match is ordered to be replayed, bets do not carry over to the new match — original stakes are refunded.
For in-play bets:
For bets placed during a match, only events up to the moment of the bet are counted. For example, if you bet on "6+ runs in the next over" and the match is suspended before that over begins, the bet will be voided.
If you have a question about how a bet was settled, let us know via Live Chat — we will review the match rules and bet details and provide a full explanation.
Betting on heh55 is about more than just winning or losing — it's an experience. Our goal is to make sure that experience always stays a positive one.
By registering, you agree to our Terms & Conditions, Privacy Policy and this Responsible Gaming Policy accepted. For users aged 18 and above.